Got Questions?

Upon Receiving the package, you will find enclosed: your purchases and receipt. Should you have a issue with your Celeris Product, you must contact us within 14 Days of receiving the goods. We offer 100% “Boot Love” guarantee and promise to resolve the problem as quickly as possible in the form of a refund or remaking of the product, providing they are returned “as new”, and have not been Ridden in. It must be returned also with proof of purchase, and in it’s original packaging.

If you find fault in your item, please contact us with proof of purchase within 14 days of receipt. depending on available stock, we will either replace the faulty item or refund the invoice amount, or in the case of the Made To Measure Boots remake them. We will also credit the return shipping costs to your nominated credit card for faulty or damaged items.

If we have made a mistake processing your order, Contact us with proof of purchase. Depending on available stock, we will replace your incorrect item with the correct one or refund the invoiced amount, or remake the Made To Measure Boots. We will also credit the returned shipping costs to your nominated card for orders incorrectly processed.

The return shipping is at the customers expense for all regular returns, If the return is a faulty, damaged or incorrect item, the return shipping costs will be paid for by the customer and then credited back onto their nominated card by Celeris Riding Boots.

We do not offer refunds on sale or discounted items, including items purchased using a discount code or promo code, or items purchased during a flash sale.

If we have run out of a particular product. Please email us at info@celerisridingboots.com


Celeris Riding Boots accept the following forms of payment:
1. Visa
2. Mastercard
3. American Express

At Celeris Riding Boots your personal online security is of utmost importance to us. We are fully PCI DSS compliant which allows us to safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system complying to the PCI Data security standard which means your safe to shop!

You will receive a conformation email as soon as you have placed your order so you know we have received it! You will then receive an email containing your invoice after the order has been processed. As well as your confirmation, you will receive your tracking number on postage of your boots. If you do not receive any confirmation of your orders please email us at info@celerisridingboots.com International Orders will receive their tracking number directly from us at Celeris Riding Boots. Please note that the international tracking number can only be used to track an item once it has landed in the destination country – using your local postal carrier website.

We value your privacy here at Celeris Riding Boots and work hard to ensure that your details are kept secure and never realised to any other party. Learn how we keep your details safe on our privacy policy.

We value your privacy here at Celeris Riding Boots and work hard to ensure that your details are kept secure and never realised to any other party. Learn how we keep your details safe on our privacy policy.

No, We never store anybody’s credit card details.

How Much Does Shipping Cost?
Celeris Riding Boots offers shipping at flat rates depending on the destination

We Provide standard postage for all our orders, which requires a signature on delivery. Please keep this in mind when deciding where to have your package delivered to. we are unable to authorise packages to be delivered without a signature. We suggest using your work or business address if you are not at home during the week. If there is no one available to sign for your package then a postal card will be left informing you that delivery was missed and it to be picked up from your local post office during business hours.

The following rules and regulations apply to all visitors and users of this website celerisridingboots.com By using this website you will be bound by all of the subsequent rules and regulation. In the event that a violation of these rules and regulation occurs Celeris Riding Boots reserves the right to seek all remedies available by law and in equity. Unless otherwise stated, the Celeris Riding Boots website and all of its content (inc without limitation, all text, photographs, images, video and audio) are exclusive property of Celeris Riding Boots and are protected by copyright, trademark, trade dress and other laws.

The Celeris Riding Boots website and all of its material including, but not limited to its software or HTML code, scripts, text, artwork, photographs, images, video & Audio will collectively be known as ‘Materials’. All ‘Materials’ are protected by copyright laws and other international laws and treaties. you must comply with all proprietary and copyright notices on this website. This website is owned by Celeris Riding Boots and subject to copyright., you must not in any form or by any means:
1 Reproduce, copy, adapt, broadcast, store, transmit, distribute, print, publish, or create derivate works from any information or ‘materials’ on the site or otherwise exploit any of its ‘materials’ without our express prior written permission.
2 alter, decompile, disassemble, reverse engineer or modify any material or information that you receive from this site which can be accessed through this site; or
3 use or apply, for commercial purposes any material or information on this site, without the prior written consent of Celeris Riding Boots, nothing contained on this site should be construed as granting any licence or right of use of any Celeris Riding Boots trade mark or part of any trademark displayed on the website without the express written permission of Celeris Riding Boots.

Celeris Riding Boots may change, terminate, suspend or discontinue any aspect of this website including its terms and conditions at any chosen time, without notice. Your continued use of this website after any changes will be construed as acceptance of any changes to any of the terms and conditions.

Celeris Riding Boots understands that your policy is important and ensures that information provided by you is collected and held in accordance with relevant Privacy law.
If you choose to provide your personal details to us, we may collect the requested information from you including your name and contact details and any other information that you supply to us.
Any information we collect is used to assit in providing you with relevant consumer information, notify you of products, stores openings and offers that may be of interest to you as a valued Celeris Riding Boots customer.
We do not disclose information that we hold to unrelated companies outside our corporate group for marketing purposes.
As required by law, you may opt out from direct marketing material that Celeris Riding Boots may send by following the instruction at the bottom of our newsletters. Otherwise you may contact our office if you don’t want your details to be used for marketing find our number in contact.
Any information that we no longer require is destroyed. When we have collected information about you it cant be seen or modified by anybody else.

Full priced merchandise in an original saleable condition that has not been worn, washed or used in anyway , with all original tags attached may be returned for a full refund. Returns are accepted on goods within 14 days from the date of receipt. For international purchases you have 14 days to notify us and return your items from the date you receive your items.
Items not received within this period won’t be accepted, items have to be in original condition and must not have been worn. altered or washed. All tags must be attached.

Unfortunately we can’t provide refunds or exchanges on sale or discounted items this includes items bought during flash or vip sales.
Return shipping is payable by the customer (excluding return of faulty or damaged items; in which case the return postage will be credited to the nominated credit card) and must be sent via a prepaid and traceable method to ensure safe and documented delivery. Celeris Riding Boots takes no responsibility for missing incoming deliveries without proof of delivery. The original shipping charges are not refundable. Refunds will be processed less shipping and duties as soon as possible however please allow up to two billing cycles for the refund to appear on your credit card statement.
Celeris Riding Boots reserves the right to deny refunds if the merchandise does not meet our returns policy requirements once assessed. If you would like to return your item for any reason, please follow the returns procedure as outlined above.

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